POSTing a typical draft claim

You can create a typical draft claim in a single POST. This approach usually involves either composite requests or request inclusion.

A composite request is a set of requests that are executed in a single InsuranceSuite bundle (which corresponds to a single database transaction).

Request inclusion is a technique you can use with POSTs where you specify a root resource (such as a claim), one or more related child resource (such as one or more ClaimContacts), and the relationship between the root and the children.

New claims often include ClaimContacts, incidents, exposures, and service requests. For more information on how to work with each of these resource types, see the following:

Tutorial: POSTing a typical draft claim for personal auto

This tutorial assumes you have completed the following prerequisite tutorials:

In this tutorial, you will create a draft claim for a personal auto policy using a typical amount of information needed. This claim is for Ray Newton, who has a personal auto policy that covers his Toyota Prius. On March 1, Ray hit a Honda Civic driven by Robert Farley. Both vehicles suffered minor damage.

  1. Start ClaimCenter using the ci-test environment.
  2. In Postman, start a new request by clicking the + to the right of the Launchpad tab.
    1. On the Authorization tab, select Basic Auth using user su and password gw.
  3. Enter the following call, but do not click Send yet:
    • POST http://localhost:8080/cc/rest/claim/v1/claims
  4. Specify the request payload.
    1. In the first row of tabs (the one that starts with Params), click Body.
    2. In the row of radio buttons, select raw.
    3. At the end of the row of radio buttons, change the drop-down list value from Text to JSON.
    4. Paste the text in the Sample draft claim payload addendum into the text field underneath the radio buttons. If necessary, modify the payload's lossDate to ensure the loss occurred while the policy from the previous tutorial is in force, but not in the future.
  5. Click Send.
  6. The response payload includes the claim's ID and claim number. Copy both of these values to a separate location, as they are needed for later tutorials.

Checking your work

  1. View the new draft claim in ClaimCenter.
    1. In the response payload, note the claim number of the new draft claim. (It is on or near line 8, and it likely starts with "999-99".)
    2. Log on to ClaimCenter as su.
    3. Click the Claim tab, enter the claim number in the Claim # menu item, and press Enter.

ClaimCenter navigates to the draft claim. Because the claim has minimal information only, ClaimCenter navigates to the Basic Info step of the New Claim Wizard. The policy number and loss date are listed in the Info Bar. (Policy number is labeled Pol, and loss date is labeled DoL.) The policy number and loss date should match the data in the POST /claims request payload.

Note that, in the base configuration, the New Claim Wizard does not display claim numbers while the claim is in a draft state.