OAuth2 authorization code flow: External users

Within the context of system API authentication, an external user is a person who is known to the insurer but who is not listed as a user in the ClaimCenter database. For ClaimCenter, these are the types of external users:
  • Policyholders - Insureds who want to interact with information about claims on their policies. For example, Ray Newton, who is a policyholder and wants to check on the status of a claim filed against his personal auto policy.
  • Producers - Producers who want to interact with information about claims for the policies for which they are the producer of service. For example, Karen Egerston, who is the producer of service for Ray Newton's policy and wants to check on the status of a claim filed against his personal auto policy.
  • Service providers - Vendors who want to interact with service requests. For example, Mike's Auto Detailing Shop, who wants to accept a request to repair Ray Newton's vehicle, is a service provider.

This topic describes how to implement Cloud API authentication for external users.

Note: Do not confuse service providers and services. A service provider is a person or business who is an external user that provides assistance to a claimant. They are often referred to as vendors. A service is a process or application that can execute action without direct human interaction. For more information on authentication for services, see OAuth2 client credential flow: Standalone services.