Analytics

Here are the Olos release highlights for the Guidewire Analytics products. For more details, see the following:
  • Industry Intel Release Notes
  • Explore Release Notes
  • Analytics Manager Release Notes
  • Canvas Release Notes
  • Compare Release Notes
  • Cyence documentation

Industry Intel

You can now improve outcomes for your workers' compensation claims with the new U.S. Workers' Compensation Intel. This Claims Intel solution delivers early, actionable signals for workers' compensation exposures to improve triage, assignment, and workplans. Moreover, you can use Analytics Manager to embed this solution directly into ClaimCenter.

The new U.S. Workers' Compensation Intel includes the following scores:

  • Medical Payment Likelihood
  • Medical Severity
  • Indemnity Payment Likelihood
  • Indemnity Severity
  • Legal Likelihood
  • Estimated Loss

The Medical Payment Likelihood and Medical Severity scores provide insights at First Report of Injury (FROI) on the medical characteristics of a claim, including the likelihood of a payment and the severity of the claim.

The Indemnity Payment Likelihood and Indemnity Severity scores help you identify claims that will likely involve indemnity payments, including potential high-severity claims, so that you can proactively assign expert adjusters.

The Legal Likelihood and Estimated Loss scores help you estimate the likelihood of an attorney being involved, including the likelihood of eventual escalation to litigation. Legal costs are incorporated with medical and indemnity scores to calculate the potential total cost of the claim.

For a short demonstration, watch this video:

Explore

Spotter conversational search

Sage natural language search has been re-branded as Spotter and enhanced with a conversational search experience. As you did with Sage, you can ask Spotter a business question using natural language, and it will generate an Answer with AI. Now, you can continue the conversation by asking follow up questions about that Answer. Users who have the correct permission can coach Spotter to improve its accuracy.

You can also dig deeper into Liveboards with Spotter. In the top right corner of an Answer, select Spotter to ask questions about the data and generate new Answers. This feature does not replace the Explore button, which is a similar but more manual experience that gives you complete control over what you change in the chart or table.

Analyze changes in Liveboard with AI Highlights

In one click, you can now get insights about changes to multiple KPIs in a Liveboard. To try it, select the AI Highlights button at the top of a Liveboard. Explore generates a natural language summary of expected and unexpected changes to KPIs in that Liveboard tab. It also lists which values contributed most to the changes.
Note: The AI Highlights feature only analyzes the first five time-series KPIs in a Liveboard tab. Time-series KPIs are ordered by time; for example, a time-series KPI might be "Open activity count per month for the last 12 months."

Financial Insights content

Financial Insights content is now generally available for Explore for Policy and Explore for Claims. The content includes pre-configured financial insights models, Answers, and Liveboards, with curated data from your InsuranceSuite applications streamed in near real time.

For more information, see these topics:

Disabled worksheet editor

Bulk migration from worksheets to models To complete the ongoing transition to models, all worksheets are automatically migrated to models in this release. Models are the new name for worksheets. Model creation is more visual and intuitive. The interface includes a drag-and-drop builder, a visual diagram of joins, and more intuitive editing. Otherwise, models function exactly like worksheets did.

Submission business impact monitoring

If you use Guidewire Predict, a new business impact monitoring (BIM) liveboard is now available in Explore. The Submission BIM Liveboard analyzes how a submission prioritization predictive model impacts KPIs for bound policies. This helps underwriting executives, managers, and actuaries prove that the predictive model leads to more efficient and profitable underwriting, or discover where the model needs improvement. To learn more, see Predict business impact monitoring content.

Explore for Claims Financial Insights for ClaimCenter-only customers

Guidewire can now implement Explore for Claims Financial Insights content for customers that have ClaimCenter without PolicyCenter. Previously, implementations required data from PolicyCenter and ClaimCenter to populate the dimension datasets. Now, for ClaimCenter-only implementations, the dimension datasets only use ClaimCenter data. The PolicyCenter-related dimension columns remain in the schema, but there’s no data:
  • If an attribute doesn’t exist in ClaimCenter, the value is NULL.
  • If a key attribute doesn’t exist in ClaimCenter, the null value is replaced with a question mark (?). This prevents issues that can occur with null keys, such as incorrect joins or misrepresented financial data.

Create a reusable group of values

When creating an Answer, you can now create a set. Sets are defined groups of values that you can reuse across many Answers. For example, you can create a set to categorize products, group a range of numbers, or define a seasonal time period. Once you share an Answer with a set, other people can use the set in their own Answers. To learn more, see Sets.

Analytics Manager

Ability to easily validate transactions triggered by an App Event

When the request message is from an App Event, you can easily set up a request-and-response validation. Analytics Manager can subscribe to an App Event in InsuranceSuite so that InsuranceSuite transmits the payload to Analytics Manager when the App Event fires. Previously, you needed to restructure the payload that was derived from an App Event, but now you can use the payload that InsuranceSuite transmits (with no restructuring) to validate the connection.

Assess an entity at risk

You now can create a solution that assesses an entity at risk, such as a vehicle, a coverage, or a dwelling. You can do so by selecting Risk on the Solution Details screen, where you also have the option to use the Contact entity to refer to a driver, witness, or other person.

Ability to run a post-process

For a given solution, you can specify one or more endpoints that run after all the results for that solution are returned. You can run this post-processing for real time, nearly real time, or batch processing. Post-processing can call any system that's accessible by the Analytics Manager APIs. For example, you can use post-processing to submit HazardHub ouputs into a rating algorithm in PolicyCenter so that the values are stored in the PolicyCenter data model. Or, you might route a claim for either approval or adjuster review, based on its level of concern.
Note: If you create multiple post-processing endpoints, they run in parallel unless you force sequential processing.

Validation endpoint support for PolicyCenter

When you configure the validation endpoint for a connection to PolicyCenter, you use job details (a job call with a specific job number) to access information that is specific to a policy. This special support overcomes a restriction in the PolicyCenter API and involves a data transformation that's in effect at configuration time and at run time. This transformation allows you to:
  • Use the validation endpoint to learn the structure of the transformed data.

  • Apply your knowledge of that data structure to code the request message that will be submitted to an analytic endpoint.

New time zone conversion methods

Analytics Manager now provides a set of time zone conversion methods to help you ensure that all dates and times—and any calculations made from them—are appropriate for your company's home time zone. You can use these methods in expressions and for any time zone. Use time zone identifiers from the IANA time zone database.

If you are in the U.S. Eastern, Central, Mountain, or Pacific time zone, you can now use additional prebuilt shortcut methods for your use cases. Further, Analytics Manager now supports Daylight Savings Time (DST) automatically for U.S. zones, including Eastern, Central, Mountain, and Pacific.

For more information, see Work with time zones in expressions.

Canvas

Refreshed user experience

An improved user interface opens on a screen that offers four search modes for learning the locations of claims and policies:

  • Search by polygon
  • Search for a specific claim
  • Search for a named catastrophe
  • Search for a specific location

The new Point Location option lets you specify a latitude-longitude pair such as 36.002304, -78.940317 or a street address or business name, along with a date range and radius, and to review the weather events that occurred within those parameters. In addition, you can learn the distance between two points that you draw on a map.

Updated peril data

You now can review details on the following perils:
  • Smoke, which provides measures of severity, both quantitative (mg/m2) and qualitative (Low Smoke, Moderate Smoke, Extreme Smoke).
  • Satellite tornado, which provides the Enhanced Fujita scale value, the number of injuries, and the number of fatalities. The presence of a satellite tornado precedes a verified touchdown and can be present even when no touchdown occurs.

Built on Jutro Digital Platform

The revised Canvas interface is built on the Jutro Digital Platform, providing a better look and feel, as well as consistency with other Guidewire applications. With the new user interface, you can do the following:
  • To search for one or more entries in a list, start typing into a search bar. The search looks for matching content in every column in the table, including columns that you've hidden.
  • To reorder entries in an onscreen table, select a table header.
  • To change the appearance of the table, select the gear icon at the top of the screen, and do any of the following in the dialog that appears:
    • To display or hide a column, select or clear the check box for that column.
    • To change the position of a table column, select the up or down arrow at the right of that column name.

Compare

Updates for scenarios and datasets

When you open Compare, you now see a list of scenarios. Available actions for scenarios now include both deleting a scenario and sharing a scenario with other users. In addition, within a scenario that has two or more comparisons, you can move a comparison to the left or right for clarity.

A new feature now exists to manage datasets. You can see what scenarios include a given dataset, can delete specific datasets, and can delete all datasets that are no longer in use.

Built on Jutro Digital Platform

The revised Compare interface is built on the Jutro Digital Platform, providing a better look and feel, as well as consistency with other Guidewire applications. With the new user interface, you can do the following:
  • To search for one or more entries in a list, start typing into a search bar. The search looks for matching content in every column in the table, including columns that you've hidden.
  • To reorder entries in an onscreen table, select a table header.
  • To change the appearance of the table, select the gear icon at the top of the screen, and do any of the following in the dialog that appears:
    • To display or hide a column, select or clear the check box for that column.
    • To change the position of a table column, select the up or down arrow at the right of that column name.

Cyence

You can use the Cyence application or API to access your risk data.

Rapid assessment (for Early Access customers only)

With Cyence Rapid Assessment, you can evaluate cyber risk for small-to-medium businesses in under two minutes. Get fast, deep cyber-risk insights for small to medium-sized businesses in under two minutes. Enter a company name and retrieve a detailed report that includes an overall Risk Rating, Probability of Incident, peer group comparisons, and 25 Exposure Signals.

For a short demonstration, watch this video:

Enhanced risk metrics

Enter a company name and retrieve a detailed report that includes the following:

  • Overall Risk Rating

  • Probability of Incident

  • Peer Group Comparisons

  • 25+ Exposure Signals