What's new in PolicyCenter for Palisades

Here are the Palisades release highlights for PolicyCenter. For more details, see the PolicyCenter section of the InsuranceSuite Release Notes.

Improved and optimized product model synchronization

PolicyCenter now includes a new product model synchronization architecture that reduces the time it takes to synchronize coverables during quoting. Product Model Synchronization (version 2.0) achieves this improvement by syncing coverables only if any value referenced by the coverable in an APD rule or in a lookup table has changed. When enabled, Product Model Synchronization (version 2.0) runs only at quote time when the entire policy is synchronized. The preexisting Product Model Synchronization will continue to take effect when navigating between PolicyCenter screens and when importing or exporting policy data.

Product Model Synchronization (version 2.0) can be configured for one or more APD lines, or for all APD lines. Product Model Synchronization (version 2.0) is not supported for non-APD lines.

ProNavigator for PolicyCenter

ProNavigator is an AI-powered, insurance-specific knowledge platform embedded in PolicyCenter that delivers precise, contextual answers directly within core underwriting and rating workflows. Trained on millions of insurance data points, it retrieves relevant content from disparate sources (such as guidelines, procedures, and jurisdictional regulations) and surfaces it in context without requiring users to leave the screen. The ProNavigator is available inside underwriting and rating activities, helping users quickly confirm decisions and reduce research time. Its analytics and monitoring capabilities give insurers insight into usage patterns, knowledge gaps, and document versions across all lines of business and regions. For more information, see ProNavigator Integration.

For a short demonstration, watch this video:

Advanced Product Designer

Granular reference dates for product editions

Using granular reference dates for product editions enables more accurate edition selection for APD-managed product lines. Instead of always using the job’s PeriodStart date, product lines can use more appropriate, granular reference dates as determined by line-specific logic or plugins. This feature is configured per product line in the product model and takes effect after code regeneration for the product.

IProductEditionPlugin deprecated

Clause-level product editions are now supported for APD-managed products. The implementation of the IProductEditionPlugin interface has been extended to handle lookup and storage of product editions for clauses. For this reason, the old plugin interface is deprecated. If you have created your own implementation of this interface, please contact Guidewire to develop a plan to transition to the new implementation.

Required field validation

For APD-managed products, validation in a submission occurs immediately if a value is not entered for a required field. In installed mode, an asterisk indicates that a value is required. An asterisk does not appear in visualized mode.

High Volume Quoting for cloud job process

High Volume Quoting (HVQ) now supports products that use the cloud job process. The steps to enable HVQ remain the same. However, with cloud job process, you configure validation level and rating style settings in config.properties. For more information, see High Volume Quoting.

Policy Assistant (Early Access)

The Policy Assistant is an intelligent assistant embedded within PolicyCenter. It answers questions and performs policy tasks. Customer service representatives (CSRs) can use it to decrease inquiry time for policy questions. It also enables faster onboarding for new CSRs. For example, you can use this assistant to:
  • Look up polices for an insured.
  • Summarize policy details.
  • Determine why a policy payment increased.

For a short demonstration, watch this video:

Cloud API for PolicyCenter (version 1.15.0)

New account relationship endpoints

The Account API now includes endpoints that you can use to manage account relationships.

Account API

  • GET /accounts/{accountId}/relationships
  • POST /accounts/{accountId}/relationships
  • GET /accounts/{accountId}/relationships/{relationshipId}
  • PATCH /accounts/{accountId}/relationships/{relationshipId}
  • DELETE /accounts/{accountId}/relationships/{relationshipId}