Closing a trouble ticket

When the work for a trouble ticket is complete and the issue is resolved, you can close the trouble ticket. To close a trouble ticket, use the following endpoint:

  • POST /billing/v1/trouble-tickets/{troubleTicketId}/close

This endpoint requires no request body. On success, it returns the updated trouble ticket with ticketStatus set to Closed and the closeDate and closeUser fields populated.

Note: You cannot close a trouble ticket that is already closed.

For example:

Command 
POST /billing/v1/trouble-tickets/bc:301/close

Response

{
    "data": {
        "attributes": {
            "assignedByUser": {
                "displayName": "Super User",
                "id": "default_data:1",
                "type": "User",
                "uri": "/admin/v1/users/default_data:1"
            },
            "assignedGroup": {
                "displayName": "Default Root Group",
                "id": "systemTables:1",
                "type": "Group",
                "uri": "/admin/v1/groups/systemTables:1"
            },
            "assignedUser": {
                "displayName": "Super User",
                "id": "default_data:1",
                "type": "User",
                "uri": "/admin/v1/users/default_data:1"
            },
            "assignmentDate": "2026-05-11T18:29:34.522Z",
            "assignmentStatus": {
                "code": "assigned",
                "name": "Assigned"
            },
            "closeDate": "2026-05-12T00:46:59.440Z",
            "closeUser": {
                "displayName": "Super User",
                "id": "default_data:1",
                "type": "User",
                "uri": "/admin/v1/users/default_data:1"
            },
            "createTime": "2026-05-11T18:29:34.522Z",
            "createUser": {
                "displayName": "Super User",
                "id": "default_data:1",
                "type": "User",
                "uri": "/admin/v1/users/default_data:1"
            },
            "detailedDescription": "Updated description after further investigation.",
            "escalated": false,
            "escalationDate": "2026-04-01T00:00:00.000Z",
            "id": "bc:301",
            "priority": {
                "code": "high",
                "name": "High"
            },
            "targetDate": "2026-04-15T00:00:00.000Z",
            "ticketStatus": "Closed (default_data:1: 05/12/2026)",
            "ticketType": {
                "code": "processingerror",
                "name": "Processing Error"
            },
            "title": "Processing error on renewal invoice",
            "troubleTicketNumber": "1000000001"
        },
        ...
    }
}