Assigning a trouble ticket

To assign or reassign a trouble ticket, use the following endpoint:

POST /billing/v1/trouble-tickets/{troubleTicketId}/assign

This action can assign a ticket to a group, to a specific user within a group, or reassign it from one group or user to another.

The request body accepts the following fields:


Field	Description	Note
`groupId`	The ID of the group to assign the ticket to.	Required.
`userId`	The ID of a specific user within the group to assign the ticket to.	Optional. The user must be a member of the specified group.

Note: Auto-assignment is not supported by this action. You cannot assign a closed trouble ticket.

When a ticket is reassigned from a previous group or user, the response includes previousGroup and previousUser fields showing the prior assignment.

The following example assigns a trouble ticket to a user.

Command

POST /billing/v1/trouble-tickets/bc:301/assign

Request body

{
    "data": {
        "attributes": {
            "groupId": "bc:S0SKjGOTaTj8X9zH2EKGa",
            "userId": "bc:SS90REFeY-AESkxyYE7Kl"
        }
    }
}

The response contains the trouble ticket with the new assignedGroup and assignedUser fields.