What's new in ClaimCenter for Qusar

Here are the Qusar release highlights for ClaimCenter. For more details, see the ClaimCenter section of the InsuranceSuite Release Notes.

Deductible recoveries

ClaimCenter now properly applies a deductible for the claim when you categorize a recovery as a deductible recovery. In commercial lines of business, payments are often made first, and then the deductible is recovered later. You can use this feature (in any line of business) to collect the deductible after the check was created if it was not applied when the check was initially created.

ClaimCenter limits the recovery to a single line item that cannot be removed. The amount of the line item is set to the deductible amount on the policy (or any remaining deductible amount if some of the deductible has already been applied). You can alter the line item amount or add an optional comment.

To enable this functionality, you must ensure the AllowMultipleLineItemsOnDeductibleRecovery application configuration parameter is set to false in config.xml. Starting in ClaimCenter version 2026.​07, this parameter is false by default. If you have updated from ClaimCenter 2026.​03 or a previous release, this parameter is set to true by default.

For more information see the Application Guide.

Coinsurance changes

This release includes the following updates to coinsurance: the ability to configure transaction validation behavior, the ability to process coinsurance transactions without using the payment and account or recovery on account features, and a fix to an issue involving coinsurance amounts in the Financials > Summary screen.

Configuring validation behavior

You can now configure the validation that occurs when coinsurance transactions (checks and recoveries) are created in ClaimCenter. You can also configure validation when using the payment on account and recovery on account features, which are also known as billing on account and also affect checks and recoveries.

To configure, extend one of the relevant subclasses of BillingOnBCAccountValidationMethodsBase.

See ClaimCenter Configuration.

Coinsurance no longer requires enabling the Billing on account feature

The coinsurance feature in ClaimCenter no longer explicitly requires enabling the Billing on account feature flag. This feature flag enables the payment on account and recovery on account features in ClaimCenter. For example, you can create checks in ClaimCenter for claims with coinsurance agreements without selecting the Account payment method.

When the payment on account and recovery on account features are enabled, ClaimCenter makes payments and recoveries to the payee via billing instructions sent to the billing system. If these features are not enabled, you must manually handle how to settle coinsurance financials with other agreement parties.

To take advantage of the full set of features associated with coinsurance in ClaimCenter, Guidewire recommends you enable payment on account and recovery on account.

Total Paid for coinsurance transactions amounts known issue now resolved

On coinsurance claims, in the Financials > Summary screen, there is no longer a discrepancy in amounts in the Total Paid column when selecting either the Total Amounts or Our Share options in the Coinsurance Share drop-down.

For example, before financials escalation, on coinsurance claims where our party has a 60% share and the follower insurer has 40%, if you create a check for $100 with a scheduled send date of today, the Total Paid column in Financials > Summary with the Total Amounts option selected will show $100. With Our Share selected, the Total Paid now correctly shows $60 instead of $0.

This fixes the ISCC-4864 known issue. See Known issues.

ProNavigator for ClaimCenter changes

ProNavigator includes an interactive assistant and embedded agents that provide support within the ClaimCenter user interface and workflows that insurers are accustomed to. This release includes the following updates.

ProNavigator assistant suggestions

In this release, the Suggestions tab of the ProNavigator assistant provides questions that you might want to ask when the screen context is a Claim.

Claim Summarization (Restricted Availability)

With Claims Summarization, adjusters can generate claim-level summaries to gather immediate context on key facts and developments or delta summaries to review changes since their last session.

The feature includes:
  • Instant, AI-generated summaries available in multiple regions and multiple languages, for faster claim review.
  • Audit trails for compliance, accuracy, and governance.
  • Personal Auto and Homeowners templates at launch, with additional templates configurable for other lines of business.

See ProNavigator Integration documentation.

Cloud API for ClaimCenter (version 1.16.0)

Cloud API for ClaimCenter includes the following improvements:
  • New filter for the GET /claims/{claimId}/contacts endpoint so that you can return just the contacts that have a particular role or roles.
  • New schema properties for claim.employmentData and claim.workersCompInfo.
  • POST /claims/{claimId}/recovery-sets now applies the claim deductible when creating a deductible recovery. The recovery's deductible line items are recorded against the claim's deductible, keeping its remaining balance accurate.
  • New claim simple reference field in the Activity schema.