Report and submit claims in Service Portal

Policyholders submit claims in Service Portal by reporting a loss, entering details, and confirming the claim.

Policyholders create a claim in the Consumer Service Portal (Service Portal) with the following steps:

  1. Report a claim.
  2. Enter loss details
  3. Submit a claim.

Report a Claim

Submitting a claim starts with the policyholder reporting a claim and selecting a loss event type. The types of policies held by the policyholder and the claim product setup determine the types of loss events that are available to the policyholder.

Report claim flow.

Enter Loss Details

Entering the loss event details includes the policyholder selecting a location, entering contact information, and providing additional details on the loss event. Some of the policyholder information is populated from their existing policyholder account.

Process to enter loss event details of a service portal.

When the policyholder enters loss event information, they have the option to add pictures and PDFs. For more information, see Adding attachments to claims in Service Portal.

Submit a Claim

Submitting a claim includes the policyholder reviewing the Claim recap page and selecting the option to submit the claim.

Claim recap and submission flow.
Note: In this flow, the portal provides a summary of the data entered by the user on the Claim Recap page without the need of an API to retrieve the data. The POST /claimEvents endpoint is the first API call that writes the claim event details to the server.