Submitting a draft claim

You can use the POST /claim/v1/claims/{claimId}/submit endpoint to submit a draft claim. If the call executes successfully, then:

  • The draft claim becomes an open claim.
  • The claim is assigned an open claim number.
  • Automated claim setup is executed on the claim. This includes executing business rules to:
    • Segment the claim
    • Assign the claim
    • Create and assign activities for the claim

Minimum information to submit a draft claim

From an internal standpoint, the minimum amount of information to submit a draft claim is the same as to create a draft claim:

  • Policy number
  • Loss date

However, ClaimCenter also includes a series of validation rules. Each rule can throw an error that is tied to a specific level of claim maturity. The two lowest levels are LoadSave and NewLossCompletion. The /submit endpoint will not succeed if the claim violates any rule at either of these levels.

In the base configuration, in addition to policy number and loss date, you must also specify a reporter. The requirement to include a reporter is implemented by the "CLV04000 - ClaimContact Role Configuration" validation rule, which throws an error at the NewLossCompletion level if the reporter is null. For an example of a payload that creates a minimum base-configuration-submittable claim, see the Sample payload addendum.

Draft claims that trigger errors

When you submit a draft claim, ClaimCenter generates an open claim number for the claim. If the submit action generates no errors, the open claim number is assigned to the claim in place of the draft claim number.

However, it is possible for the submit action to throw either a validation error (because it is missing information required for the LoadSave and NewLossCompletion levels) or an assignment error (because the assignment rules cannot successfully assign the claim to a group and user). If either of these occurs, the claim remains in a draft state and retains its draft claim number. The generated open claim number is discarded. The system APIs also return an error message stating that the claim could not be submitted. This error message references the claim by its draft number.

Minimum criteria for submitting a claim with an unverified policy

You can create a draft claim with only a policy number and loss date. However, in the base configuration, a claim must also have a reporter before it can be submitted.

The following composite request creates an unverified policy, a claim, and a ClaimContact who is then listed as the reporter. It then submits the claim. Note that this requires five sub-requests:

  1. Create the unverified policy.
  2. Create the claim.
  3. Create the ClaimContact.
  4. Modify the claim to assign the role of reporter to the ClaimContact.
  5. Submit the claim.

In the base configuration, this is the minimum amount of information needed to create and submit a claim with an unverified policy.

Command

POST /composite/v1/composite
Java

Request body

{
  "requests": [
    {
      "method": "post",
      "uri": "/claim/v1/unverified-policies",
      "body": {
        "data": {
          "attributes": {
            "policyNumber": "unverified-minimum-submittable",
            "policyType": {
              "code": "PersonalAuto"
            }
          }
        }
      }
    },
    {
      "method": "post",
      "uri": "/claim/v1/claims",
      "body": {
        "data": {
          "attributes": {
            "lossDate": "2021-03-04T07:00:00.000Z",
            "policyNumber": "unverified-minimum-submittable"
            }            
          }
        },
      "vars": [
        {
          "name": "claimId",
          "path": "$.data.attributes.id"
        }
      ]
    },
    {
      "method": "post",
      "uri": "/claim/v1/claims/${claimId}/contacts",   
      "body": {       
        "data": {
          "attributes": {
            "contactSubtype": "Person",
            "firstName": "Ray",
            "lastName": "Newton"
          }
        }
      },
      "vars": [
        {
          "name": "contactId",
          "path": "$.data.attributes.id"
        }
      ]
    },
    {
      "method": "patch",
      "uri": "/claim/v1/claims/${claimId}",
      "body": {
        "data": {
          "attributes": {
            "reporter": {
              "id": "${contactId}"
            }
          }
        }
      }
    },
    {
      "method": "post",
      "uri": "/claim/v1/claims/${claimId}/submit"
    }
  ]
}
Java

Tutorial: Submitting a draft claim

This tutorial assumes you have completed the following prerequisite tutorials:

In this tutorial, you will submit a draft claim for a personal auto policy.

  1. Start ClaimCenter using the ci-test environment.
  2. In Postman, start a new request by clicking the + to the right of the Launchpad tab.
    1. On the Authorization tab, select Basic Auth using user su and password gw.
  3. Enter the following call and click Send:
    • POST http://localhost:8080/cc/rest/claim/v1/claims/{TutorialClaimID}/submit

Checking your work

  1. View the open claim in ClaimCenter.
    1. In the response payload, note the claim number of the new draft claim. (It is on or near line 36, and it likely starts with "000-00-".)
    2. Log on to ClaimCenter as aapplegate.
    3. Click the Claim tab, enter the claim number in the Claim # menu item, and press Enter.

ClaimCenter navigates to the Summary screen for the claim. (If the claim is open, ClaimCenter takes you to the Summary screen, not the New Claim Wizard.)