Assigning activities
Ultimately, every activity is assigned to a group and a user in that group. This user has the primary responsible for closing the activity.
Activities can be temporarily assigned to queues. A queue is a repository belonging to a group which contains activities assigned to the group but not yet to any user in that group. Users in the group can then take ownership of activities manually as desired.
When you create an activity through Cloud API, BillingCenter
automatically executes the activity assignment rules to initially assign the activity to a
group and user. You can use the /{activityId}/assign
endpoint to reassign the
activity as needed.