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For Users WITHOUT a Guidewire Cloud Account (Guest Users)

Follow these steps if you do not have Guidewire Cloud credentials, if you are an InsuranceNow customer, or if you've been specifically instructed to register as a guest.

A. How to register (one-time task, includes MFA setup)

This one-time registration links your email to GPass and sets up multi-factor authentication (MFA).

1. Open the invitation email:

• Look for an email with a subject like "Action Required: Registration for Guidewire G-Pass" from gpass-no-reply@guidewire.com. This email contains your initial registration link.

2. Open registration link in a private window:

• Right-click on the registration link in the email and select "Open link in Incognito window" (Chrome) or "Open link in Private window" (Firefox/Safari/Edge). This prevents issues with existing browser sessions or cached credentials.

3. Confirm account type:

• On the GPass registration page, select "No, I do not have a Guidewire cloud account".

4. Initial registration & MFA setup:

• You will be guided through a series of steps for verifying your email followed by setting up Okta Verify as your MFA method.

  After you click “No, I do not have a Guidewire cloud account” button in Step 3, you will receive a registration code (a 6-digit code) via email from gpass-no-reply@guidewire.com. Please note that this code will expire in 10 minutes.

• Enter your full name, the one-time registration code, and click Submit to verify your email address.

• Once your verification code is validated, you should see your unique Okta registration QR code as shown below.

• Install and configure Okta Verify:
  • Download the Okta Verify app from the Google Play Store or the Apple App Store (if you haven’t installed it before).
  • Open the Okta Verify app.
  • Tap the PLUS (+) icon, and under "Choose Account Type", select "Organization - Work, school, the company".
  • In the next screen, titled “Add Account from Another Device?”, click “Skip”.
  • In the next screen, “Do you have your QR Code?” click "Yes, ready to scan".
  • Scan the "GPass-prod" QR code displayed on the screen. That’s it!

5. Registration complete:

• Once you have successfully verified your email through a one-time password and configured Okta Verify as your MFA, your GPass guest registration is now complete.

B. How to retrieve a secret (after registration)

Once registered, follow these steps each time you receive a secret:

1. Look for the secret email:

• You will receive an email from gpass-no-reply@guidewire.com with a subject line like "Action Required: You have received shared information from Guidewire G-Pass". This email will contain a "Secret Url".

2. Open secret URL:

• It's recommended to open the Secret URL in a Private/Incognito browser window.

Why use a private/Incognito browser?

Using a private or incognito browser protects your Guidewire Cloud session by preventing reuse and reducing the risk of cached credentials. This is especially important for guest users who may have logged in with an Okta session, which can remain active longer than necessary. This approach enhances security and improves session management.

3. Guest login:

• You will be taken to the GPass "View Information page".
  • Open the Okta Verify app on your registered mobile device.
  • Enter the 6-digit code generated by the Okta Verify app into the "Enter code from authenticator app" field on the GPass page.
  • Select "Login".

4. View the secret:

• Choose the "Click to view secret" button.

5 . Access shared information:

• The "Retrieved Secret" box will display the shared information.

Important

Secrets can only be accessed once and expire immediately after successful retrieval. Ensure you copy or store the information safely before closing the window.

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