Policy change

A policy change modifies a policy in between the effective and expiration dates. This transaction type can be used to apply changes to a policy, except for those that involve revising its effective date or the producer of record. For a general overview of how to conduct policy transactions using the system APIs, see Policy transactions. For details on the business functionality of policy changes and other policy transactions in PolicyCenter, see Application Guide.

Change the policy

  1. Initiate a policy change transaction.

    Submit a business action POST to the /policy/v1/policies/{policyId}/change endpoint. The request payload must include the job effective date.

    {
        "data": {
            "attributes": {
                "jobEffectiveDate": "2020-08-18"
            }
        }
    }

    The response payload contains the associated job, which is in Draft state. Use the job ID in subsequent calls.

  2. Modify the job as necessary.

    Modifying actions will depend on the LOB and product. For example, in the case of a personal auto line, a caller could add a driver or revise driving percentages of a vehicle.

  3. Sync coverages and modifiers.

    To apply coverages, submit a business action POST to the /job/v1/jobs/{jobId}/lines/{lineId}/sync-coverages endpoint. To apply modifiers, submit a business action POST to the /job/v1/jobs/{jobId}/lines/{lineId}/sync-modifiers endpoint.

  4. Generate a quote.

    Submit a business action POST to the /job/v1/jobs/{jobId}/quote endpoint.

  5. Complete the policy change transaction.

    The following table illustrates the two ways that a quoted policy change job can be completed:

    Transaction outcome Condition Job status Endpoint
    Accepted The account holder and insurer agree to the quote, and all necessary paperwork has been received by the insurer. The policy is bound and issued. Bound /job/v1/jobs/{jobId}/bind-and-issue
    Withdrawn The quote contains erroneous data. Withdrawn /job/v1/jobs/{jobId}/withdrawn

    Submit a business action POST to the relevant endpoint.