Report and submit a claim
Policyholders create a claim in the Consumer Service Portal (Service Portal) with the following steps:
- Report a claim.
- Enter loss details
- Submit a claim.
Report a Claim
Submitting a claim starts with the policyholder reporting a claim and selecting a loss event type. The types of policies held by the policyholder and the claim product setup determine the types of loss events that are available to the policyholder.
Enter Loss Details
Entering the loss event details includes the policyholder selecting a location, entering contact information, and providing additional details on the loss event. Some of the policyholder information is populated from their existing policyholder account.
When the policyholder enters loss event information, they have the option to add pictures and PDFs. For more information, see Add attachments in a service portal.
Submit a Claim
Submitting a claim includes the policyholder reviewing the Claim recap page and selecting the option to submit the claim.
POST /claimEvents
endpoint is the first API call that writes the
claim event details to the server.