Consumer Service Portal Authentication
Authentication for the Consumer Service Portal is provided through Okta. Configuring authentication for the Consumer Service Portal must be done by the Consumer Service Portal support team. To establish authentication configuration for a new policyholder or to edit a current configuration, place a support case with the Consumer Service Portal Team and include information for the following areas of configuration:
Password Settings
- Minimum Length
- Specify the minimum number of characters required for passwords.
- Complexity Requirements
- Choose from the following to set password complexity requirements:
- Common password check
- Indicate if you would like to restrict use of common passwords.
- Password Age
- Choose if you would like to enforce any of the following options, replacing X with the
value requested:Note: Account recovery is not supported.
Multi-factor Authentication (MFA)
Multi-factor authentication (MFA) is supported for SMS text messages and emails. If you would like MFA configured, please indicate it in your support request.