Known issues

Unable to resume a draft FNOL properly if saved and exited on location map (XENG-2102)

Products this applies to: CustomerEngage Account Management

Status: Open

Issue: When drafting a claim, if you save and exit while selecting a location from the map, then try to continue editing the claim at a later point, you will be unable to navigate to any of the other input tabs in the claim.

Workaround: Guidewire is aware of this issue.

Inactivity timer debug logs do not reset after an interaction (XENG-1806)

Status: Open

Issue: The debug logs for the inactivity timer do not reset after an interaction is made and the timer in the console continues counting down. This occurs both for tracking inactivity and displaying the modal.

Workaround: Guidewire is aware of the issue.