Add attachments in a service portal

In the Consumer Service Portal (Service Portal), consumers can add attachments to claims and policies. Adding an attachment is a multistage process that begins with using the multifileupload servlet to upload the file to the server and ends by including an attachment reference from the claim or policy to the file.

Adding an attachment to a loss event.

To add an attachment to a loss event, the portal calls the POST /multifileupload API to upload the attachment to the server and then the portal retrieves the name from the response. Finally, the portal provides the document’s file name when it calls the POST /claimevents endpoint to submit the claim.

Adding an attachment to an existing claim

To add an attachment to a claim, the portal calls the POST /multifileupload API to upload the attachment to the server and then the portal retrieves the name from the response. Finally, the portal calls the POST /claims/systemId/documents endpoint to add a attachment reference to the claim.

Add an attachment to a policy

To add an attachment to a policy the portal calls the POST /multifileupload API to upload the attachment to the server and then the portal retrieves the name from the response. Finally, the portal calls the POST /policies/systemId/documents endpoint to add a attachment reference to the policy.