InsuranceSuite deployment overview

You can deploy the InsuranceSuite apps to development (non-production), pre-production, and production planets.

You can also use API to deploy the InsuranceSuite apps. For details, see the IS Deployments API.

Note:

Access to this application can be managed by:

• Guidewire Hub

  For details, see Access Cloud Platform apps and services.

• Access Management

  For details, see Access Management.

Deployment types

There are three types of deployment of the InsuranceSuite apps:

	All-IS deployment	Selective deployment	Blue/green deployment
Affected apps	All the InsuranceSuite apps at once.	Selected InsuranceSuite apps with Up status.	Selected InsuranceSuite apps with Up status.
Planet status	Empty Deployed Stopped Failed	Deployed	Deployed
Supported clusters	Single server Clustered-server	Single server Clustered-server	Clustered-server
Database drop	Optional	Not available	Not available
Types of changes in code and database	All types of changes to both the InsuranceSuite apps and the database.	All types of changes to both the InsuranceSuite apps and the database.	Most types of changes to the InsuranceSuite apps and many types of changes to the database.
Downtime	Depends on the number of apps and settings such as database drop or number of nodes.	Depends on what changes you introduce to the apps and the database, and the size of the database.	Zero downtime for read-only SOAP/REST API requests.

Builds availability

Guidewire might block older builds from being deployed due to security issues or provisions in your contract. When selecting builds for deployment, you can see the following statuses next to the builds:

• Unavailable, invalid attributes: [attribute] for builds that you can't use anymore because Guidewire marked one of its attributes as invalid.

  The attributes are usually combined with the application attribute which stands for one of the InsuranceSuite apps.
  For example: The Unavailable, invalid attributes: application, base image status next to a ClaimCenter build means that for this particular InsuranceSuite app, the Docker image needs updating.

  For each invalid attribute, you can take the following actions:

  Attribute	Action
  platform version The platform version for your InsuranceSuite app is too old.	Upgrade the source code to a newer ski release and rebuild.
  project version The application project version is outdated.	Upgrade the source code to a newer ski release and rebuild.
  base image A Docker image used to build the final application image is outdated.	Run the Dockerize job again.
  branch A branch from which the Docker image was built isn't supported.	Build the source code from a different branch.

• Unavailable from [date] for builds that will become unavailable soon.

You can filter out the builds that aren't available anymore by selecting the Show only available builds check box. This check box isn't present for apps that have only available builds.

For details on why some of your builds are unavailable, contact your Customer Account Manager.

App and deployment statuses

The InsuranceSuite apps have the two following statuses:

• App status
• Deployment status

App status

App status indicates the current, real-time status of an app. There are the following possible app statuses:

App status	Description
Up	The app is up and running.
Failed	The app isn't operating.
Inactive	The app is shut down or hibernated.
Starting	The app is starting.
Pending	The app is waiting.
Upgrading	The app is being upgraded.
Shutting Down	The app is being shut down.
Empty	The app isn't deployed.
Scaling Up	App nodes are being added.

Deployment status

Deployment status indicates what is happening with the deployment of an app. There are the following possible statuses:

Deployment status	Description
Pending	Waiting for the deployment to begin.
Deploying	The deployment is in progress.
Deployed	The deployment has finished.
Restoring Database Backup	The database is being restored.
Database Backup Restored	The database is restored.
Failed	The deployment isn't finished due to an error.
Undeploying	The app is being undeployed.
Deleting	The planet is being deleted.
Environment deleted	The planet is deleted.
Empty	No app is deployed to this planet.
Stopping	The deployment is being stopped.
Stopped	The deployment stopped.
Error	Can't retrieve the status.
Rollback in progress	The deployment is being rolled back.
Database rolled back	The database is rolled back.
Starting	The deployment is starting.
Scaling Up	App nodes are being added.
Shutdown	The app has been shut down.
Upgrading	The app is being upgraded.

The app and deployment statuses can be displayed in different combinations.

BillingCenter has been deployed but there was an error in app configuration and it crashed once it started. Its deployment status is Deployed but its App status is Failed.

The Deployment status of ClaimCenter indicates Starting and its App status indicates Scaling up. This means that this app is being deployed with more app nodes.

Check the app and deployment statuses

To check the App Status and Deployment status:

1. In Guidewire Home, select a star system.

2. From Apps , select Planets or select it from your pinned apps.

3. Select a planet.

4. From Applications and add-ons, select InsuranceSuite.

5. In Applications, find the app whose statuses you want to check.

Access deployed apps

Once you deploy the InsuranceSuite apps, you can access them directly from Guidewire Home. Make sure that you have the required access permissions to the InsuranceSuite apps.

To access the deployed apps:

1. In Guidewire Home, select a star system.

2. From Apps , select Planets or select it from your pinned apps.

3. Select a planet.

4. From Applications and add-ons, select InsuranceSuite.

5. In Applications, in an app tile, select the link under Deployment status.

View deployment history, application logs, and activity journal

You can access deployment history, application logs, and activity journal from the planet summary page:

1. In Guidewire Home, select a star system.

2. From Apps , select Planets or select it from your pinned apps.

3. Select a planet.

4. From Applications and add-ons, select InsuranceSuite.

5. Go to Deployment history or Application logs, or check the Latest activity journal in Show details.

   For details, see:

   • Deployment history
   • Application logs
   • Activity journal