How to Request a Security Test on Guidewire Cloud
This Standard Operating Procedure (SOP) establishes a consistent process for customers to request security assessment authorization on their Guidewire implementations, excluding those involving Guidewire Cloud Platform infrastructure and Software-as-a-Service (SAAS) services.
Creating Requests
Use the following steps to notify Guidewire of your intent to conduct a security test:
Review the Rules of Engagement (ROE). All customer-initiated security assessments must strictly adhere to the ROE.
Once familiar with the ROE, customers should complete the Security Assessment Request Form, where they will be required to attest to the ROE.
What to Expect After Submitting a Request
Guidewire’s Product Security Incident Response Team (PSIRT) will review the request and respond within five (5) business days. The Guidewire PSIRT will work with the customer to resolve any concerns and provide details on the testing schedule. For any issues or questions regarding the process, please email PSIRT at psirt@guidewire.com.
Conclusion
Data protection is a primary design consideration for Guidewire Cloud products and personnel operations. To learn more about Guidewire security or privacy, contact security@guidewire.com.
Additional Resources
Was this page helpful?